We define community as a place that people return to, over the long-term, because they get value from that place and the people in it. ‘Value’ can mean different things to different people, from learning to belonging to contribution and much more.
While building a thriving community will never be easy, we believe it doesn’t have to be as difficult as it is today. A community platform should help community members to find the things they care about, community managers to focus their efforts where they matter most, and other stakeholders in the community to understand and get value from the community.
Understand and act on what your customers are saying with Mission Control.
A community platform should help its members to get the most out of their community, rather than leaving it to them to figure out for themselves.
Over time, a community platform should become more personalized to the needs of the member, and should…